Shipping & Delivery

At Joylume, our goal is to provide reliable shipping services and a smooth delivery experience—no matter where you are located. We take pride in offering discreet, secure, and efficient shipping worldwide.

Order Processing Time

Processing Time: 1–2 business days
(Orders are processed Monday–Friday, excluding holidays)

Once your order has been processed, it will be handed over to the carrier for shipment.

Shipping Time

Estimated Shipping Time: 3–15 business days

Delivery times may vary depending on your location, shipping method, and local customs processing.

Shipping Methods

We partner with trusted logistics providers to ensure safe and timely delivery, including:

UPS
USPS
DHL
Amazon Logistics
4PX
Other regional carriers when applicable

Shipping methods are automatically selected at checkout based on destination and availability.

Shipping Fees

Orders under $69.98
Discreet Shipping Fee: $6.99
Orders over $69.99
Free Discreet Shipping

All applicable shipping costs are calculated and displayed at checkout before payment.

Discreet Packaging

Your privacy is extremely important to us.

All Joylume orders are shipped in plain, discreet packaging with:

No product descriptions
No adult-related words
No branding that reveals the contents

The sender name on the package will be neutral to ensure complete discretion.

Warehouse & Fulfillment Locations

Joylume operates multiple fulfillment centers to improve delivery speed and reliability.

We currently ship from warehouses located in:

United States
Canada
Germany
Japan
United Kindom

For orders placed within these regions, we prioritize local warehouse fulfillment whenever possible.
If local stock is unavailable, orders may be shipped from an overseas warehouse.

Important Shipping Notes

Delivery times may be extended due to external factors such as public holidays, customs clearance, weather conditions, or global events
In rare cases, delays may occur due to carrier-related issues
Shipping times are estimates and not guaranteed